Privacy Notice

Last updated: 5 November 2026

Who we are
Robust Expert Services Ltd ("RobustX", "we", "us") is a company registered in England and Wales, company number 13574250. Our registered office is Office 403, Screenworks, 22 Highbury Grove, London N5 2ER, United Kingdom. We are the controller of the personal data described in this notice.
Contact for privacy matters: mustafa.ozgoren@robustx.com

What this notice covers
This notice explains how we use personal data about:
- people who contact us or use our website;
- people at our clients, prospective clients and business partners;
- business contacts we write to about our services.

Personal data we use
- Business contact details: name, job title, company, business email address, business phone number, business address and public professional profile (for example LinkedIn).
- Correspondence: emails and messages you send us, and notes of our calls and meetings.
- Website data: technical data such as browser type and pages visited, collected through cookies only where you have agreed (see "Cookies").
- Client engagement data: information we need to provide our services and to invoice.
We do not seek special category data (for example health data) and ask you not to send it.

Where we get it
- From you, when you contact us, book a call or work with us.
- From public sources: company websites, Companies House and public professional profiles.
- From business contact data providers, which supply business contact details of people in relevant roles at companies.

Why we use it and our lawful basis (UK GDPR Article 6)
- Replying to your enquiry and arranging calls: legitimate interests (responding to business enquiries), or steps before a contract at your request.
- Providing our services and invoicing: performance of a contract, and legal obligation (accounting and tax records).
- Sending a short business email about our services to people in relevant roles at companies, and following up if you reply: legitimate interests (telling businesses about services relevant to their work). We have assessed that this does not override your interests, and you can object at any time.
- Keeping a "do not contact" record so that we respect your objection: legal obligation and legitimate interests.
- Website cookies that are not strictly necessary: consent.
We send unsolicited business emails only to corporate business addresses. We do not send them to sole traders or partnerships without consent, and we do not use personal email addresses.

Your right to object
You can object at any time to our use of your data for direct marketing. Reply "no" to any email from us, or write to the contact above. We will stop at once. We keep a minimal record (your email address and the date) so that we do not contact you again.

Who we share it with
We do not sell personal data. We use service providers who process data on our behalf under contract:
- email and office software providers;
- an email sending and scheduling service;
- business contact data providers;
- our website host;
- our accountants and professional advisers.
We may also share data where the law requires it.

International transfers
Some of our service providers are based in, or store data in, the United States or other countries outside the UK. Where this happens, we rely on the safeguards each provider offers under UK data protection law, such as the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Addendum.

How long we keep it
- Business contacts who did not reply: deleted 12 months after our last email.
- Business contacts who replied or engaged with us: up to 3 years after our last contact.
- "Do not contact" record: kept for as long as we send business emails, so that we respect your objection.
- Client engagement records: 6 years after the engagement ends, or longer where needed for a dispute or legal claim.

Your rights
You have the right to ask for access to your data, to have it corrected or deleted, to restrict how we use it, to object, and to data portability where it applies. To use these rights, contact us at the address above. We reply within one month.
If you are unhappy with how we handle your data, please tell us first. You can also complain to the Information Commissioner's Office: ico.org.uk, telephone 0303 123 1113.

Cookies
Our website uses cookies that are strictly necessary for it to work. Other cookies, for example analytics, are used only if you agree through the cookie banner. You can change your choice at any time through the cookie settings on our website.

Changes
We may update this notice. The date at the top shows the latest version.